How to track your orders

Once you have placed your order, you will receive an order confirmation e-mail with all the details and your invoice.
You will then receive information from us and/or the carrier to track the progress of your order.

You can also track your orders directly on your account at Karate-Gi.

Simply log in to your account.

You will be redirected to your account. Then click on orders:

You’ll see a list of all your current and past orders.

You can request a copy of your invoice by clicking on the“Download invoice (PDF)” button.

You can access the details of your order with all tracking and updates by clicking on the“View” button.

Different STATES of your order :

Your order may be at different stages of progress, called : Status
Below you will find a list of states and what each corresponds to:

Waiting for payment: We have received your order but payment has not yet been made. The order has not yet been processed and the products you have ordered have not yet been reserved. You must pay for the order before we can process it.

Waiting: We have received your order and the products you ordered have already been reserved for you. However, either your payment, by cheque or bank transfer, has not yet been received, or we have requested information from the customer or supplier and are awaiting a reply. The order remains on hold until final payment has been received or we have received the information we are waiting for.

In progress: Payment has been made and we have received your order. Your order will be processed within 48 hours (but often much less).

In restocking: If one of the products you have ordered is not in stock, the order will be put “in restocking”. We will order the missing product(s) as soon as possible, and usually receive it within 1 or 2 weeks. This information will be given to you when you place your order.

À broder (en réappo): This is an “In replenishment” order, but contains at least one item to be embroidered. As soon as the missing item has been replenished, the order will change to “to be embroidered” and then “to the embroidery department”.

To be embroidered: This means that all products are available, but we need to embroider at least one. Your order will be prepared for shipment to the embroidery department.

To the embroidery department: Your order has been prepared and shipped to the embroidery department. As soon as the embroidery has been completed, we will collect your order and ship it to you, or it will be shipped directly from the embroidery department.
Please note that sometimes your package is already ready with the shipping label on it, and the carrier may indicate on your order tracking that it’s ready to be shipped. Do not rely on this information, because as long as the order is on “To embroidery service”, the embroidery is not finished.

To sew: This means that all products are available, but that we have to sew on at least one.

To the sewing department: Your order has been prepared and shipped to the sewing department. As soon as the stitching is done, we’ll pick up your order and ship it to you, or it will be shipped directly from the sewing department.

In research: When an order is in research, it means that we don’t have it in stock and that lead times if we order from the manufacturer are very long. In this case, we put the order “on backorder” and search all our suppliers to find the product ordered. If we can’t find it within a reasonable time, we’ll let you know by e-mail so we can find the best solution for you.

To order: This means that we have to order the product(s) from one of our suppliers – it’s a bit like a replenishment order, but it’s usually a specific product, such as a made-to-measure product, or with factory customization, for example.

On order: This means that we’ve ordered the product(s) from one of our suppliers – it’s a bit like a replenishment order, but it’s usually a specific product, such as a made-to-measure product, or with factory customization, for example.

Drop-ship orders: This means that we have ordered the product(s) from one of our suppliers, but have requested direct delivery to you in order to save time on delivery times. In this case, as our suppliers do not always work with the same carriers as we do, it may happen that the carrier you selected at the time of your order is not the one that delivers to you. But the important thing is that you get delivered ;-)

To be prepared: If your order is to be prepared, it means that all products are in stock and will be prepared by us within 48 hours (but often much less).

Awaiting preparation: Your order has been forwarded to the order preparation department, which will deal with it shortly.

In preparation: This time, the order preparation department is ready to ship your order.

Prepared: We have finished preparing your order and will deliver it to the carrier you have chosen.

Deferred shipping: At your request, we can defer delivery of your order. In this case, we put your products aside and your order is put on“Delayed shipment” so that we can only ship it to you on the date you have requested. We can also put your order on“Delayed Shipment” if we are missing information to ship it to you, such as an additional address, the choice of a relay point, a telephone number, etc. As soon as we have all the necessary information, your order will be shipped.

Completed (or In progress or Shipped): Good news, your order has left and been taken over by the carrier. You should receive notifications from the carrier by SMS or e-mail to track your package.

In return: This is an order for which we are expecting at least one of the products to be returned, either from you or from the carrier.

Awaiting return: This is an exchange order for which we are awaiting the return of the original order.

Cancelled: These are orders that have been cancelled either at your request or because they have been unpaid for too long.

Refunded: An order is marked refunded when we have refunded the customer’s entire order.

Failed: Your order did not go through our system, often due to a payment problem (declined card,…).
As a result, you either have to place a new order, or ask us to reactivate the failed order so that we can put it on “pending payment” and you can pay for it.