How to return a product

If a product does not suit you, you can of course return it to us and make an exchange or request a refund.

The procedure for returning a product is very simple.

• If you wish to return your product for an exchange, you must follow the procedure described here : How to make an exchange
• If you do not wish to make an exchange but just wish to return a product, simply send us an e-mail to [email protected] or via the contact page, indicating your order number and the product you wish to return.

We’ll get back to you within a few hours of receiving your e-mail.

How the return trip works

We usually send you a return slip via Mondial Relay.
This is a label to be printed and stuck on the return parcel to be dropped off at a parcel relay.

However, there may be times when this is not possible or when it would be more convenient for you to ship the return package yourself.

In this case, you will have to send us the return parcel to our address:

Karate-Gi SAS
3 grande rue de sous mur
52200 LANGRES
France

Upon receipt of the return package, we will refund the returned product. Kimonos, protections and other items must not have been worn in training, washed or stained for us to be able to issue a full refund or exchange.

Return shipping :

In the event of a return for defective products, we will bear the shipping costs.

In other cases (only for products worth more than €49 inc. VAT):

For France, we do not charge any fees or shipping costs for the first exchange of an order via Mondial Relay. All the steps involved (return order via Mondial Relay, repackaging and restocking of the returned product) are taken care of by Karate-Gi, and you won’t have to pay a thing.

Return postage is only offered for a first exchange.

For products with a value equal to or less than €49 incl. VAT,

or if you wish to exchange the item again after the first exchange, a fee will be charged. In these cases, as we have special rates with the carriers, we usually send the return slips and a payment link by e-mail, rather than letting you send the return parcel on your own, especially as we prefer to have the parcel tracked.

In all cases,

if you wish to receive the exchange order at your home, we will charge you the difference between the cost of a Mondial Relay shipment and the cost of a home delivery.

In the case of a return for reimbursement, you are responsible for shipping costs, except in the case of a defective product.

For French overseas departments and territories and other countries, we will only invoice the return costs charged by the carrier(unless you handle the shipment yourself, of course). We will take care of reconditioning and restocking the returned product.

Special case – Return of personalized, embroidered or custom-made products

As a general rule, we cannot take back personalized or custom-made products, unless the problem comes from us.

However, as our priority is your satisfaction, you can send us an e-mail explaining the problem you are experiencing with your personalized or custom-made product, and we will discuss with you what needs to be done. Each case will be treated individually and intelligently.

For further information, please consult our terms and conditions.

Our aim is to make your shopping experience as simple and enjoyable as possible. If you have any questions, please don’t hesitate to contact us – we’ll be delighted to help.